General

Here at Boniti, we pride ourselves on our personal customer service and expert know-how. Whether you visit our Shaftesbury or Bath showrooms, you will receive excellent help and friendly advice. What we can offer is endless, allowing customers to fill their homes with their individual, unique styles. We have created a great support network and we’re always available to offer guidance throughout your project. 

You do not need to make an appointment to visit our showrooms.
If you are looking for something in particular, we kindly ask that you let us know so that we can prepare items for you to ensure that you are not disappointed and receive the correct advice.

On most orders we will not offer a fitting service. However, we are able to recommend fitters who we have worked with over the years and have complete faith in. 

For commercial projects, we are able to provide fitters who we can liaise with in order so ensure that the project is a success.

We are happy to amend orders for you, but we cannot do so if it is within 48 hours of your delivery. At this point orders are usually packaged and shipped and will incur more charges to do so. 

 

We are able to accept bank transfers, cheques and payments over the phone. 
Phone payments can be made with Visa, Mastercard, Maestro, Discover, Diners Club International, Union Pay & JCB.
Cheque payments must be paid and cleared by the given due date.

The only stock kept at Boniti is sealants, cleaners and hardwax oils. 

Unfortunately we do not keep any flooring stock at our showrooms. 

To view our terms and conditions, please click here.

Natural Stone

Natural stone is inherent with markings and variation, and each one has it’s own unique traits. Common types of variation include colour, fissures, quartz, veining, and ore patches. It’s important to make your tiler/fitter aware of the variation in the product so they can incorporate it into the application.

When ordering your stone, please be sure of your measurements and confirm them with your tiler. We can provide estimates based on floor plans, but we will not take responsibility for miscalculations. We recommend ordering 10% extra to allow for cutting, minor imperfections, breakages, and natural variation. 

Please keep in mind that if you need to order a few extra tiles after being short, you will still need to pay the full pallet price for delivery. 

For stocked items, we can generally get your products to you in 3 working days.
For unstocked or imported items, we will make you aware of the lead time at your point of enquiry. 

Standard deliveries will be made between 8am and 6pm. We are unable to obtain ETAs prior to, or on the day of delivery. A Pre 10am and Pre 12pm delivery may be available at a surcharge, although we would need to know this request before delivery is booked. 
Delivery will be made by a 26 ton lorry which is approx. 13m in length. It is your responsibility to let us know if access leading up to your property does not allow for this size lorry. A smaller 7.5 ton lorry can be arranged if requested before delivery is booked. Depending on the weights of the pallets, this may incur extra charges and multiple deliveries. Delivery will be made by a tail-lift lorry with a pallet truck,  which will deliver the goods in a pallet to the nearest flat, hard standing surface. Please note, the driver is not obliged to unpack or move any goods once the pallets have been placed. Delivery cannot be made on unstable surfaces such as gravel, or on an incline. If either of these apply to you, it is your responsibility to inform us so alternative delivery plans can be arranged – this will most likely incur extra charges. If the goods cannot be signed for, or delivery cannot be made due to access issues we were not informed about, delivery will not be made and re-delivery charge will apply.

If there is any suspicion of damage to your stone, please sign the delivery note as damaged and inform us straight away. As per our terms and conditions, please let us know within 48 hours of delivery if you notice any damage. In order to speed up the replacement process, we politely ask for photographs of any damages and details of the quantity affected.

If the damaged quantity is less than 10% of your order, this will be considered as wastage and will not be replaced.

Once your stone tiles have been delivered, you will need to store them safely until they can be laid. If you are unable to store them internally, please ensure that the tiles are sufficiently protected from the weather. Wet tiles will need to dry out prior to laying.

Unfortunately we are not able to accept returns. We encourage all of our customers to check their orders thoroughly before proceeding. 
We also encourage customers to keep spare tiles for the future. 

You must seal your floor sufficiently prior to use. This should be done once the tiles are laid and prior to the grouting. Sealing ensures that nothing can penetrate the stone and will therefore protect against stains and marks. Most types of stone will require sealing twice, but more porous stones should be sealed even more to prevent any damage. If you are unsure about the application of your sealant, please contact us for product specifications.

After a few years you should consider resealing your floor to keep it looking fresh. This is completely dependent on how much wear the floor has received and can only be judged by you. There are companies that offer a cleaning service that involves stripping back the floor and resealing it for you, who we can recommend.

For daily maintenance, we recommend lightly sweeping or microfiber mopping. For deeper cleans, specific stone cleaners such as LTP Waxwash or Lithofin Easy Clean, which are gentle cleaners specially formulated to clean delicate surfaces. Should you have any problems with your floor, please give us a call for advice. Intensive cleaners are available for deep stains and we can suggest the best one for you.

Timber

Engineered wood is not to be confused with laminate- a laminate floor is made from plastic and designed to look like wood, whereas engineered wood is a 100% natural product. 

Engineered wood is constructed to be less susceptible to movement from moisture or heat and is therefore recommended for use with underfloor heating. The product will be comprised of a top oak layer, also known as the wear layer, and a layered ply backing. The top layer is is high quality decorative wood such as European Oak, Walnut Maple, Jatoba and others, whereas the backing will be a widely available sustainable type such as Birch, Pine or Eucalyptus. 

Solid wood is a traditional wood product made from a single wood type all the way through. Some customers like solid floors because the small gaps you get between them give the floor a real feel. They also like the idea of having a 20mm thick board that can be re-sanded and sealed for years and years to come. Solid floors are not suitable for underfloor heating.

Fuming is the process where timber products are subjected to chemicals in order to change the colour. Fuming responds to the natural tannins of Oak, meaning each individual piece of oak will react different. This in turn gives you a selection of tones which will be visible once the floor has been laid. The colour and shade will vary between batches. Oak may contain sapwood which will not change colour when fumed and remains clearly visible in the finished product. 
Please note that fumed products are expected to oxidise, meaning they will warm up in tone once they have been laid for a period of time. 

Distressed timber products have been put into a tumbling machine with chains and nuts. This provides a natural aged effect to the board which affects the edges as well as the surface. This process is based on time durations and is purely random. As such, some tongues and grooves and corners can sustain more damage than other parts of the board. This is completely normal and does not affect the installation of the product. Your fitter will need to be aware that this is your chosen finish as grooves may need to be opened up, or part of the tongues to be cut off with a sharp knife.

Timber flooring is derived from natural products and are therefore inherit with variation and markings. It is important to note that different woods will contain different amounts of tannins, which will affect the final appearance. All boards supplied by Boniti comply with industry standards. Common variable traits are knots, sapwood, and medullary rays. Often boards will be distressed as part of the finish- this is a purely random process which will affect the surface and edges of the board. Sometimes tongues and grooves can also be damaged as part of this process which is completely unavoidable. Either the groove needs to be opened up, or that part of the tongue needs to be cut off with a sharp knife – this is perfectly normal.

When ordering your timber, please be sure of your measurements and confirm them with your fitter. We can provide estimates based on floor plans, but we will not take responsibility for miscalculations. We recommend ordering 10% extra to allow for cutting, minor imperfections, breakages, and natural variation.

Please note that if you need to order a few planks as you are short, you will need to pay a full pallet delivery charge. 

Your timber boards arrive with industry standard 10% moisture content after being kiln dried. Boniti recommends allowing up to a week for the boards to acclimatise in their packs, or at least 48hrs minimum. Place them in the room that they are to be installed in and ensure all wet trades have finished and the screed is suitably dry. House conditions need to be RH 40-65% and maximum surface temperature of oak should never exceed 27 degrees. If the order is for more than one room the delivery should be broken down into the individual room quantities and stored in the respective rooms.

As mentioned previously, house conditions need to be RH 40-65% and maximum surface temperature of oak should never exceed 27 degrees. If you are using under floor heating, ensure that you turn it on a few degrees at a time. Introduce the heat gradually as to not damage the floor. If boards cup, crown or split they have gotten too dry/hot/wet. If this is the case, there are issues in the property that will need addressing promptly. If other works are continuing once the floor has been installed, ensure it is covered with breathable card in order to avoid dust collecting in the grain and spoiling the appearance. Do not use plastic to cover the floor.

For everyday cleaning, we recommend light hovering or brushing. This should pick up loose dirt and dust. Dry micro-fibre mops can also be used for daily cleaning as they pick up dirt sufficiently. For marks, try a gentle mop the floor by wringing the mop out completely and using only water. Be aware that if you have used products containing ammonia with your mop before, there is a possibility that it may transfer to your floor and affect the finish. For this reason, we suggest using or purchasing a separate mop for your floor. For stronger cleaning, more specific cleaners are available and Boniti can help find the right one for you.

Everhot Range Cookers

Everhot’s are the same in principle, but offer the user far more controllability than most other heat storage ranges. The controls allow you to set exact cooking temperatures, use the grill or even turn off parts of the cooker whilst leaving the rest on. 
The running costs of an Everhot are incredibly efficient, with most models costing between £12-£14 per week

An Everhot will run off a standard 13-amp supply, and was the first range cooker to ever do so. Induction models will require 2 plugs whereas the 60, 90+, 100+ and 110+ only require one. Everhots cannot be hardwired. 
When the 2/3 oven models are used at the recommended cooking temperatures, they will consume around 85 units of power per week

An Everhot does not require any annual servicing, saving you significant costs over the lifetime of the product.

Everhots come with a parts and labour warranty for 24 months after purchase, with the elements being covered for 5 years (parts and labour).

We recommend leaving a gap of 5mm either side of the Everhot. If you have solid wood worktops, you may wish to double this as the constant heat into the end grain of the wood can cause movement. 

The lead time for Everhots is generally 8-10 weeks, but during extremely busy periods this can go up to 12 weeks. Each Everhot is built to order and none are kept in stock. If you would like to check the lead time, please feel free to give us a call.

Porcelain Tiles

Porcelain tiles are fantastic to maintain due to their non-porous properties. Simply maintain them with brushing and mopping.  

We are able to supply a box of tiles for you, but please bear in mind that in order to ship it to you safely a delivery charge will be incurred. 

We can offer samples for free which are typically 10x10cm, or in some cases slightly larger.

Because porcelain tiles are man made, the texture can often be produced for an anti-slip effect. Some porcelain tiles are only available in one slip rating, whereas others are available in two (indoor and outdoor). 

We offer a range of porcelain tiles which are perfect for cladding. It comes in a range of thicknesses, the thinnest being just 3mm thick. Whether you’re cladding a building or a desk, there are sizes to suit all.

Due to porcelain tiles construction, there is no need to seal them. Porcelain sealers are available, but it is not a necessary requirement for installation. 

Garden Furniture

All of our garden furniture cushions are season-proof and are lined with a plastic membrane designed to prevent water ingress. They can remain outside during light showers and only need to be stored during prolonged periods of non-use. In very windy locations the cushions may be moved by the wind, so in this instance it may be best to store them.

To remove surface dirt from the sets, use warm water (or a hose) and sponge with detergent-free soap. Pressure washers or jets sprays can be used provided they are on a low setting. To clean glass surfaces, we recommend using glass or window cleaners.

Most of the furniture benefits from a 3 year structural guarantee, whereas some items will only have a 1 year guarantee. In order to validate the guarantee, you must register the purchase.

If you have purchased garden furniture from us and would like to register your purchase, please do so here.

Most items will be delivered pre-assembled, but some items will need some small assembly on site. 

For an additional charge, we can offer a service which will include assembly and rubbish disposal. 

Yes, but please be aware that the lead time for new glass insertions may be up to 16 weeks. Please give us a call so we can give you an accurate lead time.

We can supply covers for most of our garden furniture sets. Please let us know which set you have and we can tell you what is available. 

Bespoke

Whether it’s a bespoke finish on a timber product or fabrication of stone, we can help with it all.

Our timber mills are able to create steps and provide profiles for that perfect finished look. We often get enquiries about matching bannisters, and in some circumstances where we can’t create it for you, our mills will provide products in order to finish it on site. 

Our stone masons can fabricate whatever you need, from vanity units to bullnosed copings. With a long list of materials available, getting the right product for you is simple and easy. 

If you have a material in mind then let us know, if not we can go through the options with you based on your taste and budget. 

Once the material is chosen, we will then need a template of the piece you would like created. In some situations we can provide someone to template for you, but this service will have a small cost with it. For straight forward work, a drawing with all dimensions will be accepted. 

Absolutely! There is a selection of intricate designs available which we are happy to go through with you. If you have something special in mind, let us know so we can see what we can do.

This is a very popular finish among our customers and can certainly do this for you. Just let us know your choice of materials and whether you would like pentagons (one corner clipped per main tile) or octagons (all four corners clipped).

In most cases we can do this for you with ease. In situations where it is slightly more complex, we can recommend products to match your chosen floor.