When ordering your stone flooring, please be sure of your measurements and confirm them with your tiler.

We can provide estimates based on floor plans, but we cannot take responsibility for miscalculations. We recommend ordering 10% extra to allow for cutting, minor imperfections, breakages, and natural variation.

Please keep in mind that if you need to order a few extra tiles after being short, you will still need to pay the full pallet price for delivery.

For stocked items, we can usually get your stone flooring products to you between 3-5 working days. For unstocked or imported stone flooring items, we will make you aware of the lead time at your point of enquiry.

Standard deliveries will be made between 8am and 6pm. We are unable to obtain ETAs prior to, or on the day of delivery. A Pre 10am and Pre 12pm delivery may be available at a surcharge, although we would need to know this request before delivery is booked. 

Delivery will be made by a 26 ton lorry which is approx. 13m in length. It is your responsibility to let us know if access leading up to your property does not allow for this size lorry. A smaller 7.5 ton lorry can be arranged if requested before delivery is booked. Depending on the weights of the pallets, this may incur extra charges and multiple deliveries. Delivery will be made by a tail-lift lorry with a pallet truck, which will deliver the goods in a pallet to the nearest flat, hard standing surface. Please note, the driver is not obliged to unpack or move any goods once the pallets have been placed. Delivery cannot be made on unstable surfaces such as gravel, or on an incline. If either of these apply to you, it is your responsibility to inform us so alternative delivery plans can be arranged – this will most likely incur extra charges. If the goods cannot be signed for, or delivery cannot be made due to access issues we were not informed about, delivery will not be made and re-delivery charge will apply.

If there is any suspicion of damage to your stone, please sign the delivery note as damaged and inform us straight away. As per our terms and conditions, please let us know within 48 hours of delivery if you notice any damage. In order to speed up the replacement process, we politely ask for photographs of any damages and details of the quantity affected.

Once your stone tiles have been delivered, you will need to store them safely until they can be laid. If you are unable to store them internally, please ensure that the tiles are sufficiently protected from the weather. Wet tiles will need to dry out prior to laying. 

Unfortunately we are not able to accept returns. We encourage all of our customers to check their orders thoroughly before proceeding. 

We also encourage customers to keep spare tiles for the future.

You must seal natural stone floors sufficiently prior to use. This should be done once the tiles are laid and prior to the grouting. Sealing a stone floor ensures that nothing can penetrate the stone and will therefore protect against stains and marks.

Most types of stone flooring will require sealing twice, but more porous stones should be sealed even more to prevent any damage. If you are unsure about the application of your sealant, please contact us for product specifications. 

For daily maintenance, we recommend lightly sweeping or microfiber mopping. For deeper cleans, specific stone cleaners such as LTP Waxwash or Lithofin Easy Clean, which are gentle cleaners specially formulated to clean delicate surfaces. Should you have any problems with your floor, please give us a call for advice. Intensive cleaners are available for deep stains and we can suggest the best one for you.