Engineered wood is not to be confused with laminate- a laminate floor is made from plastic and designed to look like wood, whereas engineered wood is a 100% natural product.

Engineered wood is constructed to be less susceptible to movement from moisture or heat and is therefore recommended for use with underfloor heating. The product will be comprised of a top oak layer, also known as the wear layer, and a layered ply backing. The top layer is is high quality decorative wood such as European Oak, Walnut Maple, Jatoba and others, whereas the backing will be a widely available sustainable type such as Birch, Pine or Eucalyptus.

Solid wood is a traditional wood product made from a single wood type all the way through. Some customers like solid floors because the small gaps you get between them give the floor a real feel. They also like the idea of having a 20mm thick board that can be re-sanded and sealed for years and years to come. Solid floors are not suitable for underfloor heating.

Fuming is the process where timber products are subjected to chemicals in order to change the colour. Fuming responds to the natural tannins of Oak, meaning each individual piece of oak will react different. This in turn gives you a selection of tones which will be visible once the floor has been laid. The colour and shade will vary between batches. Oak may contain sapwood which will not change colour when fumed and remains clearly visible in the finished product.Please note that fumed products are expected to oxidise, meaning they will warm up in tone once they have been laid for a period of time.

Distressed timber products have been put into a tumbling machine with chains and nuts. This provides a natural aged effect to the board which affects the edges as well as the surface. This process is based on time durations and is purely random. As such, some tongues and grooves and corners can sustain more damage than other parts of the board. This is completely normal and does not affect the installation of the product. Your fitter will need to be aware that this is your chosen finish as grooves may need to be opened up, or part of the tongues to be cut off with a sharp knife.

Timber flooring is derived from natural products and are therefore inherit with variation and markings. It is important to note that different woods will contain different amounts of tannins, which will affect the final appearance. All boards supplied by Boniti comply with industry standards.

Common variable traits are knots, sapwood, and medullary rays. Often boards will be distressed as part of the finish- this is a purely random process which will affect the surface and edges of the board. Sometimes tongues and grooves can also be damaged as part of this process which is completely unavoidable. Either the groove needs to be opened up, or that part of the tongue needs to be cut off with a sharp knife – this is perfectly normal.

When ordering your timber, please be sure of your measurements and confirm them with your fitter. We can provide estimates based on floor plans, but we will not take responsibility for miscalculations.

We recommend ordering 10% extra to allow for cutting, minor imperfections, breakages, and natural variation.Please note that if you need to order a few planks as you are short, you will need to pay a full pallet delivery charge.

Your timber boards arrive with industry standard 10% moisture content after being kiln dried. Boniti recommends allowing up to a week for the boards to acclimatise in their packs, or at least 48hrs minimum.

Place them in the room that they are to be installed in and ensure all wet trades have finished and the screed is suitably dry.

House conditions need to be RH 40-65% and maximum surface temperature of oak should never exceed 27 degrees. If the order is for more than one room the delivery should be broken down into the individual room quantities and stored in the respective rooms.

As mentioned previously, house conditions need to be RH 40-65% and maximum surface temperature of oak should never exceed 27 degrees. If you are using under floor heating, ensure that you turn it on a few degrees at a time. Introduce the heat gradually as to not damage the floor.

If boards cup, crown or split they have gotten too dry/hot/wet. If this is the case, there are issues in the property that will need addressing promptly. If other works are continuing once the floor has been installed, ensure it is covered with breathable card in order to avoid dust collecting in the grain and spoiling the appearance. Do not use plastic to cover the floor.

For everyday cleaning, we recommend light hovering or brushing. This should pick up loose dirt and dust. Dry micro-fibre mops can also be used for daily cleaning as they pick up dirt sufficiently.

For marks, try a gentle mop the floor by wringing the mop out completely and using only water. Be aware that if you have used products containing ammonia with your mop before, there is a possibility that it may transfer to your floor and affect the finish. For this reason, we suggest using or purchasing a separate mop for your floor.

For stronger cleaning, more specific cleaners are available and Boniti can help find the right one for you.